Support
Stuck on something? We will help you sort it out.
Get in touch
We support all LumoBridge products. ThriveMap is on the App Store, so most questions are about the app, your subscription, or your account on the store. Your reflections stay private on your device.
The contact form is the best way to reach us. It goes straight to our team, and we aim to reply within a few business days. Please tell us which device you use and what happened.
Contact
Terms and legal
Questions about the Terms of Service or other legal matters.
Subscriptions and refunds
If you subscribed through the App Store, you can manage or cancel anytime in your Apple ID settings, and refunds are handled by Apple under Apple's policies. If you subscribed through Google Play, manage or cancel through your Google account, and refunds are handled by Google under Google's policies. If you subscribed in the browser version, contact us through the form above and we will help.
Your data and backups
Your writing stays on your device, so we cannot see or restore your entries. Please use the export feature in the app to keep your own backup.