Support

Get in touch

We support all LumoBridge products, including ThriveMap, Eat What?, and DepositCase. Email support@lumobridge.com or use the contact form. Both go straight to our team, and we aim to reply within a few business days. Please tell us which product and which device you use, and what happened.

Contact

ThriveMap

ThriveMap is available on the App Store and Google Play. Tell us which platform you use so we can help with the right instructions.

Subscriptions and refunds

Manage or cancel through the platform where you subscribed. For the App Store, use your Apple account settings. For Google Play, use your Google account subscriptions. Apple and Google handle refunds for their store purchases. If you subscribed in the retired ThriveMap browser version, email support@lumobridge.com to cancel.

Your data and exported copies

Your writing stays on your device, so we cannot see or restore your entries. Use the export feature to keep a copy outside the app. Exported files do not restore your reflections into ThriveMap.

Eat What?

Eat What? runs in your browser at eatwhat.lumobridge.com. You can cancel online at any time from the subscription page in the app (Manage or cancel your subscription), from the link in the emails about your plan, or by emailing support@lumobridge.com. Canceling stops future charges, and you keep access until the end of the year you paid for. To ask about a refund, email support@lumobridge.com.

DepositCase

DepositCase runs in your browser at depositcase.lumobridge.com. It needs no account. Your records stay on your device, encrypted with your password. We never receive them, so we cannot see or recover them for you. Use Backup & recovery in the app to keep an encrypted copy somewhere separate from your device. The DepositCase Privacy Policy explains how your records are handled.