Privacy Policy

LumoBridge respects your privacy. This Privacy Policy explains how we collect, use, share, protect, and manage information when you use our website, digital products, applications, forms, surveys, newsletters, communities, and related services.

This Privacy Policy applies to LumoBridge and its products, including ThriveMap, Cadentra, Vertify, and future digital tools operated by LumoBridge.

By using LumoBridge services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you choose to provide directly to us, including:

• Name
• Email address
• Phone number
• Company name
• Job title
• Account information
• Form responses
• Survey answers
• Waitlist submissions
• Newsletter signups
• Support requests
• Feedback and product comments
• Payment or subscription related information
• Other information you choose to send to us

ThriveMap app. The ThriveMap app does not require an account and does not collect or transmit the information you enter. Your reflections and related entries are stored only on your device, and are never sent to LumoBridge unless you choose to export or share them yourself. The collection described in this section applies to our website and to account based or cloud connected products, not to data you enter in the ThriveMap app.

For account based or cloud connected products, we may collect information you enter into the product, such as:

• Reflection entries
• Goals
• Plans
• Review notes
• Workplace documentation
• Timeline entries
• Uploaded files
• Notes
• Dashboard inputs
• Preferences
• Product activity
• Other user controlled records

We may also collect usage and technical information when you interact with our website, applications, or services. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Links clicked
• Time spent on pages
• Referring websites
• App activity
• Error logs
• Performance data
• Approximate location based on device or browser information
• Other usage details that help us operate and improve our services

We may use cookies, pixels, analytics tools, and similar technologies to improve website performance, remember preferences, understand how visitors use our services, measure product interest, and improve the user experience.

2. How We Use Information

We use the information we collect to provide, operate, maintain, protect, and improve LumoBridge products and services.

This may include using information to:

• Respond to questions, support requests, surveys, and contact forms
• Provide access to our website, apps, dashboards, forms, and digital tools
• Manage accounts, access, waitlists, subscriptions, and product availability
• Personalize your experience and improve product usability
• Process payments, purchases, subscriptions, and account access
• Send newsletters, product updates, waitlist updates, service notices, or marketing messages when allowed
• Improve website performance, product design, safety, accessibility, and reliability
• Monitor usage, troubleshoot errors, and prevent misuse
• Develop new features, products, services, and user experiences
• Protect the security and integrity of LumoBridge systems
• Enforce our Terms of Service
• Comply with legal, regulatory, contractual, accounting, tax, or security obligations

For Vertify, information may be used to help organize documentation, timelines, summaries, dashboards, exports, and related user controlled records. Vertify does not provide legal advice, HR advice, legal representation, or employment law determinations.

For ThriveMap and Cadentra, information may be used to support reflection, planning, progress tracking, review, goal development, and user controlled growth tools. These products are not medical services, therapy services, crisis services, or professional counseling.

3. User Content and Private Records

You may choose to submit personal reflections, goals, workplace records, documents, notes, uploaded files, survey responses, or other content through LumoBridge services.

You retain ownership of your content.

LumoBridge does not claim ownership of your private reflections, workplace documentation, uploaded records, personal notes, goals, or private submissions.

We use user submitted content only as reasonably needed to provide, operate, secure, improve, troubleshoot, and support the services.

You are responsible for the accuracy, legality, and appropriateness of the information you submit.

Please do not submit information that you do not have the right to share.

4. Sensitive Information

Some LumoBridge products may involve personal, workplace, emotional, professional, or life planning information.

LumoBridge products are designed to help users organize, reflect, plan, and document. They are not intended to replace licensed professional services.

You should avoid submitting highly sensitive information unless it is necessary for your own use of the product.

Highly sensitive information may include:

• Medical records
• Mental health treatment records
• Financial account numbers
• Government identification numbers
• Passwords
• Full Social Security numbers
• Legal filings
• Confidential third party information
• Information about another person that you do not have permission to share

If you choose to submit sensitive information, you are responsible for reviewing what you provide and deciding whether it is appropriate to include.

5. AI Assisted Features

Some LumoBridge products may include AI assisted features that help organize, summarize, structure, classify, explain, or generate user submitted content.

AI assisted outputs may be incomplete, inaccurate, outdated, or not appropriate for every situation.

You are responsible for reviewing, editing, and verifying AI assisted outputs before relying on them.

LumoBridge does not use AI assisted features to replace licensed legal, medical, financial, therapeutic, HR, tax, or professional advice.

Where AI providers or related infrastructure are used, information may be processed by trusted third party service providers only as needed to provide or improve the relevant feature, subject to applicable provider terms, privacy practices, and security controls.

6. How We Share Information

We may share information with trusted third party service providers that help us operate and improve our website, apps, forms, analytics, email communications, payments, hosting, customer support, security, product infrastructure, and AI assisted features.

These providers may include services used for:

• Website hosting
• App hosting
• Database storage
• Payment processing
• App distribution
• Forms and surveys
• Email delivery
• Analytics
• Customer support
• Security monitoring
• Error tracking
• AI assisted product features
• Product performance and infrastructure

We may also disclose information when reasonably necessary to:

• Comply with legal obligations
• Respond to lawful requests from government, regulatory, or legal authorities
• Enforce our Terms of Service
• Protect the rights, safety, privacy, or security of LumoBridge, users, or the public
• Prevent fraud, abuse, misuse, or security incidents
• Investigate possible violations of our policies
• Support a business transfer, merger, acquisition, financing, restructuring, or sale of assets

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate our website, improve performance, remember preferences, analyze usage, understand product interest, and improve user experience.

Cookies may help us understand:

• Which pages visitors view
• Which links are clicked
• How users move through the website
• Whether forms, surveys, or product pages are being used
• How to improve design, speed, navigation, and content

You may be able to control cookies through your browser settings.

Some features may not work properly if cookies are disabled.

8. Payments and App Store Purchases

Some LumoBridge products or services may involve paid subscriptions, purchases, or premium features.

Payments may be processed through third party providers such as app stores, payment processors, subscription platforms, or related service providers.

LumoBridge may receive limited payment related information, such as purchase status, subscription status, transaction identifiers, plan type, renewal status, and billing related metadata.

We do not store full credit card numbers unless clearly stated and handled through a compliant payment provider.

Your payment activity may also be governed by the privacy policies and terms of the payment provider or app store you use.

9. Data Security

We take reasonable administrative, technical, and organizational precautions to protect personal information from unauthorized access, use, loss, misuse, alteration, or disclosure.

These precautions may include:

• Access controls
• Secure service providers
• Encrypted connections where available
• Account protections
• Limited data access
• Monitoring for misuse or technical issues
• Security focused infrastructure practices
• Administrative safeguards for internal access

However, no website, application, internet transmission, database, or electronic storage system can be guaranteed to be 100% secure.

You are responsible for keeping your account login information private and using strong security practices when accessing our services.

10. Data Retention

We keep personal information only as long as reasonably necessary to provide our services, support users, comply with legal obligations, resolve disputes, improve products, prevent fraud, maintain security, and keep business records.

Retention periods may vary depending on:

• The type of information
• The product used
• Account status
• Legal requirements
• Security needs
• Payment, tax, or accounting obligations
• Backup and disaster recovery practices
• User deletion requests

Some information may remain in backups or logs for a limited period before deletion according to standard retention practices.

11. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights related to your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a copy of certain information
• Object to or restrict certain processing
• Opt out of marketing communications
• Withdraw consent where processing is based on consent
• Ask questions about how your information is collected, used, or shared

You may opt out of marketing emails by using the unsubscribe link in our emails or by contacting us directly.

We may need to verify your identity before responding to certain requests.

Some requests may be limited by legal, security, fraud prevention, accounting, tax, backup, contractual, or operational requirements.

12. California Privacy Notice

If you are a California resident, you may have additional rights under California privacy laws.

Depending on whether LumoBridge meets applicable legal thresholds, these rights may include the right to know, access, correct, delete, and limit certain uses of personal information, and the right not to be discriminated against for exercising privacy rights.

LumoBridge does not sell personal information.

If we use third party analytics, advertising, or similar technologies in a way that may be considered “sharing” under California law, we will provide appropriate notice and choices where required.

California residents may contact us using the information below to submit privacy related requests.

California’s privacy guidance explains that businesses subject to the CCPA must provide notice about personal information practices and maintain a privacy policy describing consumer rights and how information is collected, used, and shared.

13. Washington Consumer Health Data Notice

LumoBridge is based around reflection, planning, documentation, and productivity tools. LumoBridge is not a healthcare provider, medical provider, therapy provider, health insurance provider, or crisis service.

Some user submitted content may relate to wellness, stress, emotional reflection, workplace experiences, or personal growth. Depending on applicable law, some information may be treated as consumer health related information if it identifies or could reasonably be linked to a person.

LumoBridge does not sell consumer health data.

LumoBridge does not use consumer health data for targeted advertising without appropriate notice and consent where required by law.

LumoBridge only uses user submitted wellness or reflection related information as reasonably needed to provide, operate, secure, support, and improve the services, or as otherwise permitted by law.

Washington’s My Health My Data Act focuses on consumer health data outside traditional HIPAA settings and includes special requirements for collection and sharing of covered consumer health data.

14. Children’s Privacy

LumoBridge services are intended for adults. You must be at least 18 years old, or have permission from a parent or legal guardian, to use LumoBridge services.

Our services are not directed to children, and we do not knowingly collect personal information from anyone under 18. In particular, we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a minor, we will take reasonable steps to delete it.

If you believe a minor has provided personal information to LumoBridge, please contact us through our contact form so we can remove it.

15. Third Party Links and Services

LumoBridge websites and products may contain links to third party websites, platforms, app stores, payment providers, forms, analytics tools, AI providers, community tools, or other services that are not operated by us.

We are not responsible for the content, privacy practices, security, availability, or policies of third party services.

Your use of third party services may be governed by their own terms and privacy policies.

16. Business Transfers

If LumoBridge is involved in a merger, acquisition, financing, reorganization, sale of assets, partnership transaction, or similar business event, user information may be transferred or disclosed as part of that process.

If this happens, we will take reasonable steps to require that personal information remains protected according to this Privacy Policy or a policy with similar protections.

17. International Users

LumoBridge may be accessed by users outside the United States.

If you use our services from outside the United States, your information may be processed in the United States or other locations where LumoBridge or its service providers operate.

By using our services, you understand that your information may be transferred to and processed in countries that may have privacy laws different from those in your location.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the Effective Date at the top of this page.

Continued use of LumoBridge services after changes are posted means you accept the updated Privacy Policy.

19. Contact Us

For questions about this Privacy Policy, or to make a privacy or data request, please use our contact form and choose “Privacy or data request”. It goes straight to our team.

By using LumoBridge, ThriveMap, Cadentra, Vertify, or any related LumoBridge service, you acknowledge this Privacy Policy.