Delete your data
What is stored, where it lives, and how to remove it.
Your reflections are on your device
ThriveMap saves your reflections on the device you write them on. LumoBridge never receives them, so there is nothing on our side to delete.
To remove a single reflection, open it and choose Delete.
To remove everything, open Profile and choose Reset. You will be asked to type RESET to confirm. This clears your saved reflections, anchors, and journey progress on that device, and it cannot be undone.
Removing the app from your device also removes them.
If you want to keep a copy, export before you reset. Export creates a copy outside ThriveMap. It does not restore back into the app later.
If you use ThriveMap in a browser
The browser version needs an account so your subscription can be found again if you use another browser or another computer. On iPhone, iPad, and Android, no account is needed.
That account holds your email address, which is handled by our sign in provider, Clerk. Your reflections are not part of it. In a browser they are stored in that browser, and Reset removes them.
There is no button inside the app today to delete the account itself. Email privacy@lumobridge.com from the address you signed up with and we will delete it for you.
Your subscription records
If you subscribed on iPhone, iPad, or an Android device, Apple or Google took the payment and holds that purchase record. We cannot delete it, and you can manage it in your Apple or Google account settings.
On every platform, our subscription service RevenueCat also receives a record of the purchase, so the app knows your access is active. In the apps this is linked to an anonymous id, not your name or email. In a browser it is linked to your account email, and Stripe handles the payment itself.
To have the RevenueCat record removed, email us and we will arrange it. We keep only what tax and accounting law requires us to keep.
We never receive or store your card details.
How to ask us
Email privacy@lumobridge.com. Please tell us which device you use, and for a browser account, the email address you signed up with.
We aim to reply within a few business days, and we will confirm when the deletion is done.