Delete your data

Your reflections are on your device

ThriveMap saves your reflections on the device you write them on. LumoBridge never receives them, so there is nothing on our side to delete.

To remove a single reflection, open it and choose Delete.

To remove everything, open Profile and choose Reset. You will be asked to type RESET to confirm. This clears your saved reflections, anchors, and journey progress on that device, and it cannot be undone.

Removing the app from your device also removes them.

If you want to keep a copy, export before you reset. Export creates a copy outside ThriveMap. It does not restore back into the app later.

Your subscription records

If you subscribed on iPhone, iPad, or an Android device, Apple or Google took the payment and holds that purchase record. We cannot delete it, and you can manage it in your Apple or Google account settings.

On every platform, our subscription service RevenueCat also receives a record of the purchase, so the app knows your access is active. It is linked to an anonymous id, not your name or email.

To have the RevenueCat record removed, email us and we will arrange it. We keep only what tax and accounting law requires us to keep.

We never receive or store your card details.

How to ask us

Email privacy@lumobridge.com. Please tell us which device you use, and for a browser account, the email address you signed up with.

We aim to reply within a few business days, and we will confirm when the deletion is done.